FAQs

Why do I need an account?

 You can purchase on our website as a guest. However, it’s always advisable to have an account for your shopping.
It allows you to:
Check the status of your current order and the order history;
Contact Customer Service for general assistance;
Check your shipping and payment information;
Add an item to “My cart” so that you can purchase it in the future.
Manage your coupons
It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.

What should I do if I forgot my password?

In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed within 24-hour of purchasing the item/s. You may contact us via sales@fanaticplanetstore.com  to request for change.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

Google Chrome, Safari, Firefox, IE

To place an order:

1. Finished adding items to your shopping cart

2. You may choose to proceed on through our website checkout or through PayPal. 

a. If you wish to continue on through our website checkout, click on the “Checkout” green button located on the right side of the screen.

b. If you wish to continue through PayPal, click on PayPal button

3. You will then be transferred to our Customer Information page. You will be prompted to enter:

a. Email address

b. Name

c. Address

4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

5. Continue on by clicking “Continue to Shipping Method” button. You will then proceed on to selecting the Shipping Method. At this phase, we recommend that you recheck your Shipping Address to be able to return back if there are any mistakes. Once everything is OK, click on “Continue on to Payment Method”

6. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

7. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending an email at sales@fanaticplanetstore.com

What are your payment options?

We accept types of major credit cards (MasterCard, Visa, American Express), as well as PayPal and Apple Pay.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How long after placing my order should I expect to receive my shipment?

All orders are shipped from our warehouse within 3-7 days of the order being placed, but may take up to 2 weeks. Purchases shipped worldwide will arrive 10-20 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.


What are your shipping rates?

We have a fixed standard free shipping to all destinations worldwide.

 

Which countries do you ship to?

Currently, we ship worldwide. But in case your country may not be supported by our Logistic, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via sales@fanaticplanetstore.com

How can I change my Shipping Address?

Changing of address is allowed within 24-hour of purchasing the item/s. You may contact us via sales@fanaticplanetstore.com to request for change.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

What is your return & exchange policy?

Please refer to our Return & Exchange Policy relating to returns.

Our customer service is open 24/7. We will endeavor to reply to your query as soon as possible.

You may contact us at our support channel sales@fanaticplanetstore.com for more information.

 

What is your cancellation policy?

Cancellation of order is allowed within 24-hour of purchasing the item/s. After 24-hour, cancellation will no longer be entertained. You may contact us via sales@fanaticplanetstore.com to request for cancellation.

 

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

 

Is it safe to use my credit card on your website?

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway. 

Is my personal information kept private?

Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

 

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